Huddle
Role
UX/UI Designer
Industry
Health
Duration
6 weeks
The idea
Our stakeholder wanted us to design a digital platform that would improve his ability to coach individuals with ADHD.
Not sure what ADHD is? Please check out this link
The Problem
Huddle needs a way to enhance ADHD coaching through the form of a digital tool in order to encourage more holistic coaching practices and deliver better outcomes to both clients and coaches.
Research
According to research studies people diagnosed with ADHD, we estimates that on average 3.4% of people have ADHD. We also found that the prevalence in children aged 18 and under found an overall pooled estimate of 7.2%. Highlighting the improvement in diagnosis techniques. It is likely that many adults have never been diagnosed with ADHD.
Our research point of interest
ADHD Coaches
How is ADHD coaching done ?
People seeking ADHD Coaching
What support do people with ADHD ask for ?
Potential roles of technology
What are the attitudes of coaches & clients towards technology
Survey Key findings
60% of the participant were not using digital tools to manage their life with ADHD
90% would consider using digital tool to manage their life with ADHD
User interview
We gathered all our insights in an affinity map and sort them in different categories. From there we could extract some keys insights.
ADHD Coach
"Someone with ADHD could be distracted by all the different things on the gadget."
ADHD Individual
“Any ADHD person will tell you that productivity tools will only work for a short time.”
ADHD Coach
"Most cannot make sense of what’s going on in their head, they’re tired”.
ADHD Individual
"ADHD isn’t a disability, it’s a difference."
Apart from reporting that mobile devices may cause distractions, both participant groups were sceptical that engagement with a digital tool would outlast users’ initial enthusiasm.
On account of their own difference, people with ADHD often feel lonely. Loneliness is also a major pain-point between coaching sessions.
The struggle to keep track of commitments and tasks often makes people with ADHD feel inadequate in comparison to neuro-typical people.
Personas
Based on the insights from the interviews, i created two personas
Murat
42
ADHD coach
Goals
Spend less time scheduling sessions with clients.
Communicate freely with clients in a way that maintains the professional coach-client relationship whilst also appearing approachable.
Keep track of clients’ progress outside of sessions and remind them of tasks to be completed before their next sessions.
Pain Points
Struggle to keep track of all appointment and patient records
Feels that he can’t see progress from his clients.
Get frustrated when clients don’t turn up on time to their appointment
Joe
22
Student
Goals
He is in his final year of university so has a lot of academic commitments and needs reminding of the tasks that his coach has set him.
He needs to feel as if he can contact his coach at any time so that he doesn’t feel isolated from support.
He needs to be reminded of sessions and have them automatically loaded into his calendar as he often forgets appointments.
Pain Points
Struggle to keep track of his daily task
Feel isolated and not supported enough
Feels frustrated when forgetting about his sessions, he often fails to remember to complete tasks, homework.
Story Board
Drawing rough sketches on paper helped us get a general idea of what we wanted to emphasise in the storyboard.
User Flow
Research
According to research studies people diagnosed with ADHD, we estimates that on average 3.4% of people have ADHD. We also found that the prevalence in children aged 18 and under found an overall pooled estimate of 7.2%. Highlighting the improvement in diagnosis techniques. It is likely that many adults have never been diagnosed with ADHD.
Coach Resource Page / Desktop
Coaches have the ability to access and contribute to the "huddle heap" ( resource page ) where they can seek out and include various resources they believe would benefit their clients. This includes browsing through different articles or exercises they deem helpful, as well as educational materials designed for coaches themselves.
Client Resource Page / Mobile
On the resource page the client can consult articles curated by his coach. Articles are categorised by topics, simplifying the navigation process. Every articles comes with a suggested “reading time” and a listening feature, ensuring a seamless experience for all readers.
My Learnings
At the beginning of this project, ADHD was a relatively unfamiliar concept to me. Through conversations with individuals and professionals dealing with ADHD, I gained significant insights. One surprising discovery during our research was the notably low engagement of ADHD individuals with support apps. This realisation led us to shift our focus towards enhancing the connection between ADHD coaches and their clients.
This project marked my first experience working within a team on a full scope project.
Fortunately, I collaborated with two skilled anthropologists who taught me a great deal about research methodology. The ideation phase posed challenges, particularly when one of my teammates had to take a break due to personal reasons.
As the project slowed down, we made the decision to reorganise our efforts, uncertain of our teammate's return date. While one team member worked on the desktop app, I took on the responsibility of developing the mobile app. Thankfully, the absence was relatively short, and we even managed to complete our prototype ahead of schedule.
This entire experience was instrumental in honing my skills in Figma, and the collaborative effort taught me valuable lessons about delivering a product as part of a team.
