ROLE
UX Research
UX designer
UI designer
TOOLS
Figma
Figjam
TEAM
3 PERSONS
TIME
6 WEEKS SPRINT
About The Project
Our stakeholder wanted us to design a digital platform that would improve his ability to coach individuals with ADHD.
Not sure what ADHD is? Please check out this link
Problem
Huddle needs a way to enhance ADHD coaching through the form of a digital tool in order to encourage more holistic coaching practices and deliver better outcomes to both clients and coaches.
These are the specific areas we've chosen to focus on addressing.
Gap between session and lack of communication between coach and client
Lack of accountability between client and coach
No available software targeting ADHD client and their coach
Insights
“Someone with ADHD could be distracted by all the different things on the gadget”.
ADHD coach
“Any ADHD person will tell you that productivity tools will only work for a short time”
ADHD individual
Apart from reporting that mobile devices may cause distractions, both participant groups were sceptical that engagement with a digital tool would outlast users’ initial enthusiasm.
“ADHD isn’t a disability, it’s a difference”.
ADHD individual
On account of their own difference, people with ADHD often feel lonely. Loneliness is also a major pain-point between coaching sessions.
“Most cannot make sense of what’s going on in their head, they’re tired”.
ADHD coach
The struggle to keep track of commitments and tasks often makes people with ADHD feel inadequate in comparison to neuro-typical people.
Keys Findings:
Most competitors are on mobile or tablets.
While some apps features are answering to some ADHD pain-points none of them are targeting ADHD specifically.
Personas
Using insights from the interviews we lead and research on ADHD, we created two personas that reflected the target user base.
The Coach
Name
Age
Profession
Murat
42
ADHD
coach
Goals
Spend less time scheduling sessions with clients.
Communicate freely with clients in a way that maintains the professional coach-client relationship whilst also appearing approachable.
Keep track of clients’ progress outside of sessions and remind them of tasks to be completed before their next sessions.
Pain Points
Struggle to keep track of all appointment and patient records
Feels that he can’t see progress from his clients.
Get frustrated when clients don’t turn up on time to their appointment
The Client
Name
Age
Profession
Joe
22
Student
Goals
He is in his final year of university so has
a lot of academic commitments and needs reminding of the tasks that his coach has set him.
He needs to feel as if he can contact his coach at any time so that he doesn’t feel isolated from support.
He needs to be reminded of sessions and have them automatically loaded into his calendar as he often forgets appointments.
Pain Points
Struggle to keep track of his daily task
Feel isolated and not supported enough
Feels frustrated when forgetting about his sessions, he often fails to remember to complete tasks, homework.
Story Board
Drawing rough sketches on paper helped us get a general idea of what we wanted to emphasise in the storyboard.
Before
After
The Current
Coaching Experience
Coach schedules session
via email
Joe is busy
and preoccupied
so doesn’t add it
to his calendar
Joe forgets
about his session
Joe is running late
His coach feels
frustrated
that he is late
Joe is not prepared
for his session
Both feel disappointed
about how the session went
User Flow
Coach
Client
ROLE
UX Research
UX designer
UI designer
TOOLS
Figma
Figjam
TEAM
3 PERSONS
TIME
6 WEEKS SPRINT
About The Project
Our stakeholder wanted us to design a digital platform that would improve his ability to coach individuals with ADHD.
Not sure what ADHD is? Please check out this link
Problem
Huddle needs a way to enhance ADHD coaching through the form of a digital tool in order to encourage more holistic coaching practices and deliver better outcomes to both clients and coaches.
These are the specific areas we've chosen to focus on addressing.
Gap between session and lack of communication between coach and client
Lack of accountability between client and coach
No available software targeting ADHD client and their coach
Insights
“Someone with ADHD could be distracted by all the different things on the gadget”.
ADHD coach
“Any ADHD person will tell you that productivity tools will only work for a short time”
ADHD individual
Apart from reporting that mobile devices may cause distractions, both participant groups were sceptical that engagement with a digital tool would outlast users’ initial enthusiasm.
“ADHD isn’t a disability, it’s a difference”.
ADHD individual
On account of their own difference, people with ADHD often feel lonely. Loneliness is also a major pain-point between coaching sessions.
“Most cannot make sense of what’s going on in their head, they’re tired”.
ADHD coach
The struggle to keep track of commitments and tasks often makes people with ADHD feel inadequate in comparison to neuro-typical people.
Personas
Using insights from the interviews we lead and research on ADHD, we created two personas that reflected the target user base.
The Coach
Name
Age
Profession
Murat
42
ADHD coach
Goals
Spend less time scheduling sessions with clients.
Communicate freely with clients in a way that maintains the professional coach-client relationship whilst also appearing approachable.
Keep track of clients’ progress outside of sessions and remind them of tasks to be completed before their next sessions.
Pain Points
Struggle to keep track of all appointment and patient records
Feels that he can’t see progress from his clients.
Get frustrated when clients don’t turn up on time to their appointment
The Client
Name
Age
Profession
Joe
22
Student
Goals
He is in his final year of university so has
a lot of academic commitments and needs reminding of the tasks that his coach has set him.
He needs to feel as if he can contact his coach at any time so that he doesn’t feel isolated from support.
He needs to be reminded of sessions and have them automatically loaded into his calendar as he often forgets appointments.
Pain Points
Struggle to keep track of his daily task
Feel isolated and not supported enough
Feels frustrated when forgetting about his sessions, he often fails to remember to complete tasks, homework.
Story Board
Drawing rough sketches on paper helped us get a general idea of what we wanted to emphasise in the storyboard.
Before
After
The Current Coaching Experience
Coach schedules session
via email
Joe is busy and preoccupied so doesn’t put it in his calendar
Joe forgets about his session
Joe is running late
His coach feels frustrated
that he is late
Joe is not prepared for his session
Both feel disappointed about how the session went
Before
After
The Huddle Coaching Experience
Coach schedules session
on the Huddle app
Coach adds a session plan and tasks for Joe to complete
Joe and his coach chat frequently and they build a constructive relationship
Joe is reminded of his tasks so is able to complete them
Today
Joe gets reminded of his session
Joe arrives at his session on time and feeling prepared
Joe and his coach leave the session feeling accomplished
User Flow
Coach
Client